The clock is ticking and it’s time to upgrade — protect yourself from a cyberattack or data breach.
From the Summer 2025 Journal of the Colorado Dental Association By Molly Pereira, CDA Executive Director
As the “end-of-life/support” date for Windows 10 approaches on Oct. 14, 2025, dental practices should upgrade to Windows 11 if they have not done so already. While upgrading to Windows 11 may seem like a routine IT refresh, for dental offices handling sensitive patient data, it is actually a strategic necessity. Delaying this transition goes far beyond software compatibility; the upgrade is about compliance, cybersecurity and operational continuity.
I’m not a techie, what is Windows 10?
Windows 10 is a major Microsoft operating system that was released in 2015. An operating system is foundational software on computers and electronic devices that manages the hardware, software, memory, etc. Examples of operating systems are Windows, macOS, Linux, Android and iOS.
How do I know if I’m using Windows 10?
The easy answer is to ask your IT provider. You can also check using one of two simple ways. The first is clicking “Start” on your computer, then “Settings,” choosing ”System,” then clicking “About.” The second is typing “winver” into the (typically found in the bottom toolbar of your screen), then clicking “Open.” Both methods work for Windows 10 and Windows 11.
If my office uses Mac computers, do I have a Windows operating system?
Most likely, no. Unless Windows was manually installed by you or your IT company, most Macs run on their own operating system, macOS.
Is Windows 10 being discontinued?
It is being discontinued, and Microsoft will end support for Windows 10 on Oct. 14, 2025. This means that after that date, you won’t receive free software updates, technical assistance, or security fixes from Microsoft. Without software updates and security patches, your machines will be at risk for a cyber attack.
Why does this matter so much to dental practices?
Dental offices are custodians of highly sensitive personally identifiable information (PII), including health records, insurance details and payment data. This makes them prime targets for cyberattacks. Continuing to operate on unsupported systems like Windows 10 after its “end-of-life” date exposes practices to significant risks:
- Security vulnerabilities: Unsupported systems no longer receive security patches, leaving them open to exploitation.
- HIPAA compliance risks: Operating on outdated software may violate HIPAA’s Security Rule, which mandates the use of secure systems to protect electronic protected health information (ePHI).
- Operational disruptions: Compatibility issues with dental practice management software and imaging tools can lead to workflow interruptions.
Will my computers still work if I don’t upgrade my operating system?
Yes, your computer will still work but your risk of a data breach or cyberattack will be substantial. And the consequences of a ransomware attack or breach can be financially destructive, reputation damaging and legally penalizing. It is not worth the risk.
How do I get Windows 11? How do I know if my computer is compatible with Windows 11?
The upgrade from Windows 10 to Windows 11 is free at this time. However, your computer needs to meet certain specifications to upgrade, or you may need to purchase a new machine. To get Windows 11, either check for updates through “Settings,” then “Update & Security” and then “Windows Update” or use the Windows 11 Installation Assistant. You can also ask your IT provider to help you.
The reality of upgrading to Windows 11
Windows 11 will have some familiar features of Windows 10 and some completely different features that will take time to get used to. Change is hard but peace of mind is worth overcoming the learning curve.
- Key Benefits
- Enhanced Security Architecture: Windows 11 is built with a Zero Trust security model, including hardware-based isolation, encryption and secure boot. There are also increased security features to help protect against ransomware and phishing attacks – two of the most common threats in healthcare.
- Improved Performance and Productivity: Faster boot times and better memory management improve the efficiency of front desk operations and clinical workflows. Seamless integration with Microsoft 365 enhances collaboration and document management.
- Future-Proofing Your IT Environment: Windows 11 is optimized for cloud-based applications and hybrid work models, supporting the growing trend of remote consultations and digital patient engagement.
- Compliance Readiness: Staying current with supported operating systems is a foundational element of HIPAA compliance and cybersecurity insurance requirements.
- Potential Challenges
- Hardware Compatibility: Some older PCs may not meet Windows 11 system requirements, necessitating hardware upgrades and proper disposal of old machines.
- Training and Change Management: Staff may need time to adjust to the new interface and features.
- Cost Considerations: Budgeting for new devices, licenses and IT support can be a hurdle.
Recommendations for dental offices
To ensure a smooth and secure transition, dental practices should:
- Conduct a Technology Assessment: Inventory all devices and assess compatibility with Windows 11. Identify critical applications and ensure they are supported.
- Engage a Managed IT Partner: You don’t have to be an expert. Hire a trusted IT advisor to help plan and execute the upgrade with minimal disruption. Look for a company experienced in healthcare IT and HIPAA compliance.
- Prioritize Data Protection: Use the upgrade as an opportunity to implement or enhance data encryption, backup solutions and endpoint protection.
- Educate Your Team: Provide training on new features and reinforce cybersecurity best practices.
Upgrading to Windows 11 is more than a technical update; it’s a proactive step toward safeguarding your practice’s reputation, ensuring compliance and delivering uninterrupted patient care. In today’s digital healthcare landscape, staying current isn’t optional – it’s essential.
This article was written with Mike Lopez (Mike.Lopez@plantemoran.com, 303-846-3346), a partner at Plante Moran in Denver, CO.
