Below you'll find a list of all posts that have been tagged as “communication”
By Molly Pereira, Interim Executive Director From the Winter 2023 Journal of the Colorado Dental Association We’ve all heard the phrase, “it’s not what you say, but how you say it.” I believe that and preach it, but the other way to say this is, “it’s not what you say, but what they hear.” We all communicate with people each day, …
By H. Candace DeLapp, D.D.S., Executive Director, Dentists Professional Liability Trust of Colorado From the Spring 2021 Journal of the Colorado Dental Association Anger by a patient is often the nidus for a patient leaving a practice, making a demand, filing a Colorado Dental Board Complaint or even litigation. Interestingly, it is not always because of the quality of care provided …
